Frequently Asked Questions

BabyMarket.deals is specifically designed for buying and selling second-hand baby and kids items, unlike general marketplaces that allow any type of products. Our platform features seller verification during onboarding, which significantly reduces the risk of scams. This is something many other marketplaces don't offer. We focus on creating a trusted, safe environment exclusively for parents and families.

Account verification is a crucial safety measure that protects both buyers and sellers. It helps us prevent fraud, builds trust in our community, and ensures that only genuine sellers can list items. This verification process is quick and only needs to be completed once before you can start selling.

To sell, you verify your identity with Stripe, our payment provider, so it can pay out your earnings. Financial regulations require Stripe to verify every seller, and for sellers in the Netherlands Stripe asks for your BSN (citizen service number) as part of that check. This keeps every sale safe: every seller on BabyMarket.deals is fully verified before they can sell. You enter it only on Stripe's own secure pages. BabyMarket.deals never asks for, receives or stores your BSN, and Stripe never shares it with us. Buyers never need a BSN. Read what the Dutch government says about the BSN:

• Rijksdienst voor Identiteitsgegevens (rvig.nl): information about a data leak
• Rijksoverheid (rijksoverheid.nl): which organisations may use my BSN?

Package dimensions and weight are essential for calculating accurate shipping costs. This information ensures buyers pay fair shipping fees and helps our shipping partners provide reliable delivery quotes. Accurate measurements prevent unexpected costs and shipping issues. If a listing appears inconsistent, for example a stroller listed as 1 x 1 x 1 cm, a large item placed in the wrong category, or multiple large items combined in one listing, we may review it manually. When the correct category, subcategory, package dimensions, or package weight are reasonably clear, we may update the listing ourselves and notify the seller. If seller input is needed, we may email the seller and send one reminder after 24 to 48 hours. If the issue is not resolved, or if the listing cannot be safely corrected, we may hide or cancel the listing until the issue is resolved.

Yes. Open the ad from My Ads and change the title, description, photos, price, category or package details at any time while the ad is active. Editing is paused only while a purchase of it is in progress or once it has sold. After any price change the price is locked for 7 days. A reduction of at least 5% (and at least 1 euro) below the lowest price the ad has ever had moves it to the top of its category, and buyers see the previous price next to the new one.

No. There are no paid placements or boosted listings, and placement cannot be bought, so every seller has the same means of visibility. If your item has not sold after some time, do not delete and repost it: edit the ad and lower the price. A genuine reduction of at least 5% (and at least 1 euro) below its lowest price ever moves the ad to the top of its category, at most once every 7 days.

No, bidding is not available on our platform. We use fixed pricing to keep transactions simple and transparent. This approach prevents price manipulation, ensures fair deals for everyone, and makes the buying process quick and straightforward. Perfect for busy parents.

To protect you from scams and unsafe transactions, contact details are only shared after a purchase is completed. This prevents off-platform communication and payments, which are a common source of fraud. Once your payment is confirmed, you and the seller will receive each other's contact information by email to coordinate shipping and delivery.

Shipping times depend on the seller's location and the shipping method selected. Delivery typically takes 1-3 working days within the Netherlands through our shipping partners (PostNL, DHL, DPD). You'll receive tracking information once the seller ships your item.

All payments are processed through Stripe, one of the world's most trusted payment processors. Your payment information is never stored on our servers, and all transactions are encrypted. Money goes directly from buyer to seller, with Stripe handling the security and compliance.

As a peer-to-peer marketplace for second-hand items, returns and refunds are handled directly between buyers and sellers. Once payment is completed, both the buyer and seller receive each other's contact information via email to coordinate shipping and delivery. We recommend buyers carefully review item descriptions and photos before purchasing. If an item is significantly different from its description, contact the seller first to resolve the issue. For serious disputes, you may contact your bank for chargeback options. The one exception is non-delivery: if a parcel never reaches the carrier, we cancel the shipment and refund you in full, automatically.