Legal Information
Terms of Service, Privacy Policy, and Cookie Policy for BabyMarket.deals
Terms of Service
Effective Date: Effective: January 1, 2026
Platform Role & Responsibilities
BabyMarket.deals operates as an intermediary platform that connects buyers and sellers. We are not a party to any transaction between users.
What We Do
- ✓ Provide a platform for users to list and browse items
- ✓ Facilitate secure payments through Stripe Connect
- ✓ Verify seller identities through Stripe KYC processes
- ✓ Remove reported fraudulent listings and users
What We Don't Do
- ✗ Guarantee the quality, condition, or authenticity of items
- ✗ Mediate disputes between buyers and sellers
- ✗ Process refunds or handle payment disputes
- ✗ Provide purchase protection or guarantees
- ✗ Store, handle, or ship physical items
User Responsibilities
All Users Must
- Provide accurate and complete registration information
- Comply with Dutch law and these terms of service
- Resolve disputes directly with other users
- Report suspicious activity to support@babymarket.deals
Sellers Must
- Own the items they list or have legal right to sell them
- Provide accurate descriptions and photos
- Complete Stripe onboarding and identity verification
- Ship items promptly after payment
- Respond to buyer inquiries in good faith
Buyers Must
- Pay for items they purchase
- Provide accurate delivery information
- Contact sellers directly for transaction issues
- Use external dispute resolution for payment problems
Eligibility & Account Requirements
You must be at least 18 years old to buy or sell items on BabyMarket.deals
Currently available only to users in the Netherlands
You must have legal capacity to enter into binding contracts
Account Rules
- One account per person - multiple accounts are prohibited
- Provide accurate and current information
- Keep your password secure and confidential
- You are responsible for all activity under your account
- Do not share, sell, or transfer your account
Intellectual Property & User Content
Your Content
You retain ownership of content you upload (photos, descriptions, etc.). However, by posting content on BabyMarket.deals, you grant us:
License Grant
Worldwide, non-exclusive, royalty-free, sublicensable license to:
- Display your listings on the platform
- Translate your content (automatic EN/NL translation)
- Store and reproduce content for backup and security
- Modify content for technical compatibility (resizing images, etc.)
This license lasts as long as your content is on the platform and for a reasonable period after removal for backup and legal compliance.
Your Responsibilities
By posting content, you confirm that:
- You own the content or have permission to use it
- Content does not infringe third-party intellectual property rights
- Content complies with these Terms and applicable law
Copyright Infringement Reports
If you believe content on our platform infringes your copyright, email support@babymarket.deals with:
- Description of the copyrighted work
- URL of the allegedly infringing content
- Your contact information
- Statement of good faith belief that use is unauthorized
- Statement that information is accurate and you are authorized to act
We will investigate and may remove infringing content. Repeat infringers may have their accounts terminated.
Prohibited Activities
- Listing stolen, counterfeit, or illegal items
- Fraud, misrepresentation, or deceptive practices
- Attempting to circumvent platform fees
- Creating multiple accounts to avoid restrictions
- Harassment or abusive behavior toward other users
- Infringing intellectual property rights
- Scraping or automated data collection
- Interfering with platform security or functionality
Product Safety & Prohibited Baby Items
For children's safety, the following items are prohibited or restricted:
- Any item subject to an EU recall or safety alert (EU Safety Gate/RAPEX)
- Car seats without original homologation labels, with crash history, or past manufacturer's service life
- Cribs/crib mattresses that do not meet EU safety standards or have missing/modified parts
- Used breast pumps unless all fluid-contact parts are new/sealed and hygienic
- Helmets or protective gear with impacts, cracks, or past expiry dates
- Toys lacking CE marking or with removed/altered safety information
- Counterfeit, unsafe, or otherwise illegal products
We may remove listings that appear unsafe or non-compliant and may restrict accounts for repeated violations.
Account Termination
By You
You may delete your account at any time from your Account settings. Upon deletion:
- Account deleted immediately upon request
- Active listings are removed immediately
- Transaction history retained for 7 years (legal requirement)
- You lose access to your account and any pending payouts
By BabyMarket.deals
We may suspend or terminate your account if:
- You violate these Terms of Service
- You engage in fraudulent or illegal activity
- Your account poses security risks
- Required by law or regulatory authorities
Notice: We will provide notice where reasonably possible, but may terminate immediately for serious violations.
Appeals: You may appeal termination decisions by contacting support@babymarket.deals
Limitation of Liability
To the maximum extent permitted by Dutch law:
- BabyMarket.deals is not liable for damages arising from transactions between users
- We do not guarantee continuous, error-free platform operation
- Users engage in transactions at their own risk
- We are not responsible for user-generated content or third-party services
Dispute Resolution
Step 1: Direct Resolution
Users must first attempt to resolve disputes directly with each other.
Step 2: Report to Platform
If direct resolution fails, report issues to support@babymarket.deals. We may:
- Investigate reported violations
- Remove fraudulent listings or users
- Provide user contact information for legal proceedings
Step 3: External Channels
For payment disputes or legal issues:
- Contact your bank for payment disputes or chargebacks
- Use consumer protection agencies
- Seek legal advice for significant losses
- Report criminal activity to local police
Shipping & Delivery
Shipping Responsibility
BabyMarket.deals does not handle, store, or ship any physical items. All shipping is the sole responsibility of the seller.
How Shipping Works
- Buyer selects shipping method during checkout with real-time pricing
- Shipping cost is calculated automatically based on package specs
- Seller receives payment and shipping notification
- Seller generates shipping label via integrated shipping platform
- Seller packages and ships the item
- Tracking number is shared with buyer
Available Carriers
We provide integrated shipping solutions with access to multiple carriers:
- PostNL (standard and express options)
- DHL (express delivery)
- DPD (next-day delivery)
- UPS, FedEx, GLS, and other available carriers
Important Notes
- Shipping costs are paid by the buyer and added to item price
- Sellers must ship within reasonable time after payment
- Sellers are responsible for proper packaging
- Platform provides tools but is not responsible for delivery issues
Payment Processing
Payment Provider and Legal Structure
All payments on BabyMarket.deals are handled exclusively by Stripe Payments Europe Limited, a licensed payment institution regulated by the Central Bank of Ireland under the EU Payment Services Directive (PSD2).
- When a buyer proceeds to checkout, they are redirected to Stripe's secure hosted payment page, where they can select iDEAL to complete payment
- BabyMarket.deals does not process, transmit, or store payment or banking information
- Funds are received and safeguarded by Stripe and then disbursed directly to the seller's verified Stripe Connect account
- At no point does BabyMarket.deals have access to or control over buyer or seller funds
By completing a purchase on the platform, users agree that:
- Stripe is the sole payment processor and custodian of funds
- All payments and payouts are governed by Stripe's Terms of Service (https://stripe.com/nl/legal/connect-account)
- BabyMarket.deals acts only as a technical intermediary between users and Stripe
How Payments Work
- Buyer checkout: The buyer confirms their order and is redirected to a Stripe-hosted payment page
- Payment completion: The buyer completes the payment securely via iDEAL, directly between their bank and Stripe
- Platform fee deduction: BabyMarket.deals' platform service fee is automatically deducted by Stripe through its Connect system
- Seller payout: Stripe transfers the remaining funds to the seller's verified Stripe Connect account according to its payout schedule (typically 2–5 business days)
BabyMarket.deals never handles or holds any payment funds at any stage of the transaction
Platform Fee
BabyMarket.deals charges a variable service fee that is automatically deducted by Stripe from each transaction before the seller payout. All platform fees include 21% Dutch VAT. The applicable fee is visible to sellers within their Stripe Connect dashboard after each transaction is processed.
For detailed fee structure and pricing information, please visit our Payment & Fees page.
Payment Disputes
- Refunds are initiated by the seller through Stripe; chargebacks are handled by the buyer's bank under network rules, with evidence submitted via Stripe
- BabyMarket.deals is not a party to financial disputes between users
- Item-related issues should be resolved between buyer and seller; payment-related issues follow Stripe/bank processes
Seller Verification and Compliance
- All sellers must complete Stripe's KYC (Know Your Customer) verification before receiving payouts
- Stripe acts as the data controller for identity verification and financial compliance under EU Anti-Money Laundering (AML) regulations
- BabyMarket.deals only receives confirmation of a seller's verification status and does not collect or store identity documents
Legal Responsibilities
- Stripe is responsible for payment processing and AML/KYC related to payouts
- BabyMarket.deals is responsible for operating the marketplace, platform-side risk controls, compliance with DAC7 and the Dutch Civil Code
- The platform acts as a technical intermediary and does not hold customer funds
Returns & Refunds
IMPORTANT: We do not handle returns or refunds through the platform. You must arrange this directly with the seller.
BabyMarket.deals is a platform, not a seller. Returns, refunds and warranties are handled directly between buyer and seller. We do not mediate refunds or provide purchase protection. Buyers should review the listing carefully and contact the seller to resolve any issues.
Because all sellers are private individuals, EU consumer withdrawal rights for distance contracts with traders do not apply.
Seller Types & Consumer Rights
All sellers on BabyMarket.deals are private individuals (not businesses) selling through Stripe Connect Individual accounts.
How We Verify Sellers
- All sellers must complete Stripe identity verification (KYC) before receiving payments
- Stripe verifies sellers are 18+ via government-issued ID
- Business sellers are not permitted on our platform
- Only private individuals can sell on BabyMarket.deals
Age & Identity Verification Stripe's verification process ensures all sellers meet legal age requirements and confirms their identity through official documentation. This protects both buyers and the platform.
Listing Order & Ranking
Listings on BabyMarket.deals are displayed based on the following parameters:
Main Ranking Factors
- Recency - newest listings appear first by default
- Category match - listings that match your selected category/subcategory
- Search relevance - how well listings match your search terms
- Availability - active listings shown first; sold items visible for 30 days with SOLD badge, then archived
You can modify the order using price range, condition, new arrivals (30/60/90 days), and category/subcategory filters.
We do NOT offer paid promotion or boosted listings. All sellers have equal visibility based on the factors above.
Digital Services Act (DSA) Compliance
Report Illegal Content or Listings
If you encounter illegal content, fraudulent listings, or prohibited items:
- Use the "Report Listing" button on any listing page
- Email support@babymarket.deals with details
- Use the Contact form under Help & Support
Valid Notice Requirements
To help us act quickly, include the following in your report:
- URL or exact ID of the content you report
- Description of why the content is illegal or violates our Terms
- Reference to the legal basis (if applicable) and the relevant country
- Your name and contact email for follow-up
- A good-faith statement that the information in your notice is accurate
Our Review Process
- Reports reviewed within 24-48 hours
- Content may be removed immediately if clearly illegal
- User notified of decision with reasoning
- Appeals can be submitted to support@babymarket.deals
Single Point of Contact support@babymarket.deals
Content Moderation Transparency
When we remove content or restrict accounts, we will notify you via email with:
- Clear reasoning based on our Terms of Service
- Which specific terms were violated
- Your right to appeal the decision
- How to submit an appeal (reply to the email or contact support@babymarket.deals)
Internal Complaints & Out-of-Court Settlement
If your content is removed or your account is restricted, you can appeal using our internal complaint process via support@babymarket.deals. We review complaints within a reasonable period and provide reasons for our decision. You may also seek resolution through certified out-of-court dispute settlement bodies as foreseen by the Digital Services Act.
Service Availability & Warranties
No Warranty
BabyMarket.deals is provided "as is" and "as available" without warranties of any kind, express or implied, including:
- Merchantability or fitness for particular purpose
- Uninterrupted or error-free operation
- Accuracy or reliability of content
- Security of user-generated content
We strive for 24/7 availability but do not guarantee continuous access. The platform may be unavailable due to maintenance, updates, or technical issues.
Force Majeure
- Natural disasters, pandemics, war
- Internet service provider failures
- Government actions or legal restrictions
- Third-party service outages (Stripe, shipping providers, etc.)
General Provisions
Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
Assignment
You may not assign or transfer these Terms. We may assign our rights and obligations to a successor entity.
Waiver
Our failure to enforce any provision does not waive our right to enforce it later.
Entire Agreement
These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and BabyMarket.deals.
Language
These Terms are provided in English and Dutch. In case of conflict, the English version prevails.
Updates
We may update these Terms from time to time. Material changes will be notified via email 30 days before taking effect. Continued use after changes take effect constitutes acceptance.
Privacy Policy & GDPR Compliance
Data Controller Information
- Legal entity: BabyMarket.deals
- KvK (Chamber of Commerce) number: 98919652
- VAT number: NL005361972B19
- Website: babymarket.deals
- Contact: support@babymarket.deals
- Location: Netherlands
- Data Protection Officer: Not appointed – contact via support@babymarket.deals
Personal Data We Collect
Account Information
- Email address and password (securely hashed)
- First name, last name, and username
- Mobile phone number
- Email verification status
Address Information
- Delivery addresses (postal code, street, city)
- Multiple addresses allowed per user
- Required only when making purchases
Listing Information
- Product title, description, and images
- Price, condition, and category
- Seller location (postal code only)
Transaction Records
- Order details and payment amounts
- Buyer and seller contact information snapshots
- Stripe payment references
- Purchase dates and delivery addresses
Legal Bases for Processing Your Data
Under GDPR Article 6, we process your personal data based on the following legal grounds:
Performance of Contract
Processing necessary to provide our marketplace services:
- Account creation and authentication
- Listing management and display
- Order processing and fulfillment
- Communication between buyers and sellers
- Delivery address management
Legal Obligation
Processing required by Dutch and EU law:
- Transaction record retention (7 years - Dutch tax law)
- Seller identity verification (AML/KYC regulations)
- Payment audit trails (financial compliance)
- Response to lawful requests from authorities
Legitimate Interests
Processing necessary for our legitimate business interests, balanced against your rights:
- Fraud prevention and platform security (protecting all users)
- Content moderation (maintaining safe marketplace)
- System improvement and bug fixes (service quality)
- Customer support and dispute resolution (service delivery)
You have the right to object to processing based on legitimate interests. Contact support@babymarket.deals to exercise this right.
How We Use Your Data
- Create and maintain your user account
- Display your listings to potential buyers
- Process payments through Stripe Connect
- Enable communication between buyers and sellers
- Prevent fraud and maintain platform security
- Verify seller identities (required by payment regulations)
- Maintain transaction records (required by Dutch law)
- Count online users for administrative purposes (anonymous aggregate only)
Data Sharing & Third Parties
Stripe Connect
Our payment processor and independent data controller
- Payment processing and seller verification
- Identity verification documents and bank details
- Subject to Stripe's privacy policy
Other Users
Limited information shared within the platform:
- Your listings and product information
- Contact details only after successful purchases
Legal Authorities
Data may be shared when:
- Required by Dutch law or court orders
- Necessary to prevent fraud or investigate criminal activity
No Commercial Data Selling
We do not sell your personal data to third parties for marketing purposes.
Controller & Processor Roles
BabyMarket.deals: BabyMarket.deals is the data controller for marketplace accounts, listings, orders, and platform security.
Stripe: Stripe is an independent controller for payment processing, seller verification (KYC), and compliance data under its own privacy policy.
Sendcloud: Our shipping provider is typically an independent controller for shipping label creation and tracking data under its own privacy policy.
International Data Transfers
Some of our service providers may process data outside the European Economic Area (EEA):
Stripe (United States)
Payment processing may involve transfers to the US. Stripe is certified under the EU-US Data Privacy Framework and uses Standard Contractual Clauses (SCCs) approved by the European Commission.
View Stripe's data transfer safeguards: https://stripe.com/privacy
Your Protection
All international transfers are protected by:
- Standard Contractual Clauses (SCCs) approved by EU Commission
- Adequacy decisions where applicable
- Additional security measures (access controls)
- Regular compliance audits by service providers
Your Rights Under GDPR
Right to Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate personal information
Right to Erasure
Delete your account and associated data
Right to Restrict Processing
Limit how we process your data
Right to Data Portability
Receive your data in a structured format
Right to Object
Object to processing based on legitimate interests
How to Exercise Your Rights
Send requests to: support@babymarket.deals
Please include:
- Your full name and registered email address
- Specific right you wish to exercise
- Any relevant details to help us locate your data
We may request proof of identity to verify your request (ID verification protects your privacy).
We will respond within one month of receiving your request. In complex cases, we may extend this by two additional months and will inform you of any delay.
Exercising your rights is free of charge, unless requests are manifestly unfounded or excessive.
Important Limitations
Certain data cannot be deleted due to legal obligations and compliance requirements:
- Transaction records must be retained for 7 years (Dutch tax law)
- Seller verification records retained for 7 years (AML/KYC regulations)
- Payment audit trail for tax and financial compliance
- Active restrictions may limit deletion rights during investigations
Data Retention
We retain personal data only as long as necessary to fulfill legal obligations and provide services.
Active Accounts
Data retained while your account is active:
- Account information for authentication
- Active listings until manually deleted
- Communication preferences for service delivery
Transaction Data (7 Years)
Required by Dutch tax and accounting law:
- Order details, amounts, and dates
- Buyer and seller contact snapshots
- Delivery addresses and payment references
- Shipping information and tracking details
- Archived sold items (moved after 30 days, deleted after 7 years)
Deleted Accounts
When you delete your account:
- Account deleted immediately upon request
- Transaction records retained for 7 years (legal requirement)
- Seller verification records retained for 7 years (legal requirement)
- Sold items remain visible to buyers until archived (30 days)
Data Security Measures
We implement appropriate technical and organizational measures to protect your personal data:
Technical Measures
- Secure password hashing (Argon2id)
- Regular security updates and patches
Organizational Measures
- Access controls - employees access only necessary data
- Activity logging for audit trails
- Regular security assessments
- Data breach response procedures
While we take all reasonable precautions, no internet transmission is 100% secure. We cannot guarantee absolute security but commit to notifying you of any data breach affecting your rights within 72 hours.
Age Requirement
You must be at least 18 years old to buy or sell on BabyMarket.deals. This is required under Dutch law to enter into legally binding sales contracts.
We do not knowingly allow minors to complete transactions. Selling requires Stripe identity verification (which verifies age via government ID), and buying requires adult payment methods. If you believe a minor has completed a transaction, contact support@babymarket.deals immediately.
The 18+ requirement is necessary because transactions involve legally binding contracts, payment processing through Stripe, and shipping arrangements that require legal capacity.
Changes to This Privacy Policy
Effective Date: March 9, 2026
We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- Minor changes (clarifications, formatting): updated on this page with new effective date
- Material changes (new data uses, third parties): email notification to registered users at least 30 days before changes take effect
Continued use of the platform after changes take effect constitutes acceptance of the updated policy.
If you disagree with changes, you may delete your account before the effective date.
Supervisory Authority
You have the right to lodge a complaint with the Dutch Data Protection Authority if you believe your privacy rights have been violated.
Autoriteit Persoonsgegevens
Website: https://autoriteitpersoonsgegevens.nl
Phone: (+31) - (0)70 - 888 85 00
Address: Postbus 93374, 2509 AJ Den Haag, Netherlands
Automated Decision-Making
BabyMarket.deals does NOT use automated decision-making or profiling that produces legal effects or similarly significantly affects you.
All decisions regarding account restrictions, content moderation, or transaction disputes involve human review. We do not use algorithms or AI systems to make decisions that could significantly impact your rights without human oversight.
Legal Framework
Applicable Law
These terms and conditions are governed by Dutch law. Any disputes arising from or related to these terms shall be exclusively submitted to the competent courts in The Hague, Netherlands, unless mandatory law provides otherwise.